Customer Care

🐴💫 How Can We Help You?

At Al Zarrab Equestrian, we are committed to exceptional service and expert guidance for all your equestrian needs. From tack and riding wear to equine health and nutrition, our team is here to assist you every step of the way!

1️⃣ Chat with Our Tack Shop 🐎🛍️

Our tack & riding wear experts are ready to help you select the perfect products.
🕒 Working Hours: 8:00 AM – 9:00 PM (Monday to Saturday)
📱 Call/WhatsApp: +971 56 315 7437

2️⃣ Chat with Our Equine Pharmacist 💊🐴

Our qualified Equine Pharmacist holds a Bachelor of Pharmacy from Rajiv Gandhi University of Health Sciences.
They provide professional guidance on equine health, medicines, and supplements.
📱 Call/WhatsApp: +971 56 130 0737

3️⃣ Chat with Our Equine Nutritionist 🥕🍏

Our Equine Nutritionist holds:
🎓 BSc (Hons) Animal Science – University of Reading, UK
🎓 MSc Equine Nutrition – Anglia Ruskin University, Writtle, UK
They provide tailored feeding plans and nutritional advice for your horses.
📱 Call/WhatsApp: +971 55 589 6346

4️⃣ IT Support 💻⚙️

Mr. Sreekumar Kesavapillai – IT Infrastructure & Cluster Lead
🎓 Master of Computer Applications (MCA)
💻 Microsoft Certified Technology Specialist & Microsoft 365 Certified Endpoint Administrator
📍 Location: Wythenshawe, Manchester, UK
📱 Contact: +44 7767 956974
✉️ Email: alzarrab.sreekumar.it@gmail.com

5️⃣ Fast & Reliable Shipping 🚚✨

We know how important it is to receive your products quickly and safely.
✅ Track your order every step of the way with our reliable shipping updates.

6️⃣ Hassle-Free Returns 🔄📦

If you’re not completely satisfied, our simple return process makes it easy:

  • Contact our support team within 7 days of receiving your order 🗓️

  • We’ll guide you through returns or exchanges step by step ✅
    📌 For non-refundable items, please check our Exchange & Refund Policy

7️⃣ Secure Payment Options 🔒💳

Shop with confidence!
We offer multiple encrypted payment methods to ensure your financial information is always protected 🛡️

8️⃣ Contact Us 📞💬✉️

Our friendly customer service team is always ready to help:
📧 Email: info@alzarrab.com
📱 Phone/WhatsApp: +971 56 315 7437
💬 Live Chat: Available Monday to Sunday, 8:00 AM – 9:00 PM (GST)

✨ Al Zarrab Equestrian – Delivering premium service, expert guidance, and a seamless shopping experience for you and your horses! 🐴🌟