Customer Care

How Can We Help You?

1. Chat with Our Tack Shop 

Our expert in tack and riding wear is available to assist you during store hours.
🕒 Working Hours: 8:00 AM – 9:00 PM (Monday to Saturday)
📞 Call/WhatsApp: +971 56 315 7437

2. Chat with Our Equine Pharmacist

Our qualified Equine Pharmacist, holding a Bachelor of Pharmacy from Rajiv Gandhi University of Health Sciences, is available to assist with any equine health-related concerns or product inquiries.
📞 Call/WhatsApp: +971 56 130 0737

3. Chat with Our Equine Nutritionist

Our expert Equine Nutritionist holds:

BSc (Hons) in Animal Science – University of Reading, UK

MSc in Equine Nutrition – Anglia Ruskin University, Writtle, UK

They are available to provide tailored feeding advice for your horses.
📞 Call/WhatsApp: +971 55 589 6346

4. IT Support

Mr. Sreekumar Kesavapillai
IT Infrastructure and Cluster Lead

Master of Computer Applications (MCA)

Microsoft Certified Technology Specialist

Microsoft 365 Certified Endpoint Administrator

📍 Location: Wythenshawe, Manchester, UK
📞 Contact: +44 7767 956974
📧 Email: alzarrab.sreekumar.it@gmail.com

5. Fast and Reliable Shipping

We understand the importance of receiving your products quickly. That's why we offer fast and reliable shipping on all orders.
You’ll receive tracking information so you can stay updated on your order’s status.

6. Hassle-Free Returns

If for any reason you are not satisfied with your purchase, we offer a simple return process.

Contact our support team within 7 days of receiving your order.

We will assist with your return or exchange.

📌 For non-refundable products, please refer to our Exchange & Refund Policy.

7. Secure Payment Options

Your online shopping experience is safe and secure.
We offer multiple encrypted payment options to protect your financial information.

8. Contact Us

If you have any questions or need support, our friendly customer service team is here to help.

📧 Email: info@alzarrab.com
📞 Phone: +971 56 315 7437
💬 Live Chat: Available Monday to Sunday, 8:00 AM – 9:00 PM (GST)