Refund policy

🔄 RETURN / EXCHANGE / REFUND POLICY 🛍️💳

🔄 RETURN POLICY 🛍️

If you are not satisfied, you may request a return within 7 days of delivery.

✅ Conditions for Return:

  • Items must be unused, unworn, with original tags 🧵

  • Must be returned in original packaging 📦

🚫 Items NOT eligible for return:

  • Fly sprays, supplements, shampoos, soaps, oils 🌿

  • Horse feeds & pre-order items 🌾

  • Personal wear (socks, vests, briefs, tights, bandages) 🧦

  • Horse care tools & equipment 🛠️

  • Used, damaged, soiled, or customised products ⚠️

  • Free or promotional items 🎁

📸 Defective Items:

  • Return shipping covered for manufacturing defects 🚚

  • Provide order details & photos showing item in original condition 📸

💰 Replacement / Return Fee:

  • Within UAE: AED 30 per replacement / restocking 🔄

  • International: AED 60 per replacement / restocking ✈️💸

  • ⏱ Processing: 3–9 working days

📞 To initiate a return:
📱 WhatsApp: +971 56 315 7437
✉️ Email: info@alzarrab.com

🔁 EXCHANGE POLICY 🔄

🇦🇪 Within UAE:

  • Request exchange within 7 days 🗓️

  • Items must be unused, with original tags & packaging 🧵

  • Collection & replacement fee: AED 30 🚚

🌍 International Orders:

  • Request exchange within 7 days 🗓️

  • Return via your preferred courier, or we can assist ✈️

  • Customer covers shipping costs & exchange fee AED 60 💸

💳 REFUND POLICY 💰

  • Refunds are primarily store credit 🛍️

  • In special cases, refunds may be issued via bank transfer, credit card reversal, or cash 💳

  • 🚫 Courier & transaction fees are non-refundable

  • ❌ Used, damaged, incomplete items are not eligible

  • Minor variations in color or appearance are not grounds for refund 🎨

❌ CANCELLATION POLICY 🛑

  • Orders can be cancelled before dispatch ✖️

  • Partial refunds may apply if customer agrees to transportation & related costs 🚚

  • Once dispatched, cancellations are generally not possible

📞 Contact to cancel or modify:
📱 WhatsApp: +971 56 315 7437
✉️ Email: info@alzarrab.com

🛠️ LOST OR DAMAGED GOODS 🚨

  • Contact immediately for lost or damaged items ⚡

  • For delayed delivery, wait 7 working days ⏳

  • For faulty/damaged goods, retain item & send photos within 48 hours 📸

  • We will arrange replacement or store credit 🔄

✅ Al Zarrab Equestrian ensures a premium, secure, and customer-friendly shopping experience 🐴✨