Privacy Policy

Who We Are

Welcome to Al Zarrab, your trusted source for premium equine and pet supplementary products, tack, clothing, and a comprehensive range of essentials for the equestrian industry.
Our official website addresses are:
🌐 www.alzarrab.com | www.alzarrab.ae

We are fully committed to safeguarding your privacy and ensuring that your personal data is handled securely and transparently.

Personal Data We Collect and Why

1. Comments

When you leave a comment on our site:

  • We collect the data provided in the comment form.
  • Your IP address and browser details are also collected to help detect and prevent spam.
  • If you use a Gravatar service, an anonymised hash of your email address may be sent to the service to display your profile image alongside your comment.

2. Contact Forms

When you contact us via any website form:

  • We collect your name, email address, and message.
  • This data is used solely to respond to your enquiry or resolve an issue.
  • Your data is not shared with third parties and will not be used for marketing unless you explicitly opt in.

3. Cookies

Our website uses cookies to enhance your browsing experience:

  • If you leave a comment, you may opt to save your name, email, and website in cookies. These are stored for one year.
  • Temporary cookies are used to determine whether your browser accepts cookies.
  • Login cookies last for two days, and screen preference cookies for one year.
  • When you log out, login cookies are deleted.
  • If you publish or edit content, a cookie is stored in your browser (expires in one day) and contains no personal data.

4. Embedded Content

Articles on our website may include embedded content (e.g., videos or images from other websites).

  • Embedded content behaves exactly as if you visited the original site.
  • These sites may collect data about you, use cookies, and track your interaction.

Data Retention

  • Comments and their metadata are stored indefinitely to allow automatic approval of future comments.
  • For registered users, we store the personal information provided in your profile.
  • You can view, edit, or delete your data at any time—except for your username.
  • Website administrators may also access and edit this information.

Your Rights Over Your Data

If you have an account or have left comments on our website, you may:

  • Request a copy of the personal data we hold about you.
  • Request the deletion of your personal data, unless we are legally required to retain it.

📞 WhatsApp: +971 56 315 7437
📧 Email: info@alzarrab.com

Where Your Data Is Sent

  • Visitor comments may be reviewed by automated spam detection tools.
  • All comments are moderated in accordance with our community guidelines.

Data We Collect During Your Visit

While you browse our website, we may collect:

  • Your IP address, browser type, and location (to help estimate taxes and shipping).
  • Product views and cart activity (tracked using cookies).

When You Make a Purchase

We collect the following information when you place an order:

  • Full name
  • Billing and shipping address
  • Email address and phone number
  • Payment details and account credentials (if you register)

We use this information to:

  • Process orders and manage your account
  • Handle returns, exchanges, or complaints
  • Prevent fraud and comply with legal requirements
  • Improve our services and shopping experience

Only authorised personnel have access to this data for the purposes mentioned above.

Sharing Data with Third Parties

We share only essential information with third parties to complete your order:

  • Delivery partners to ensure timely delivery
  • Payment providers such as Zina, Stripe, or other approved gateways

For further details about their privacy practices, you may request their privacy policies, subject to management approval.

Contact Us

For any questions or concerns regarding your privacy or how we handle your data, please contact us:

📞 WhatsApp: +971 56 315 7437
📧 Email: info@alzarrab.com