SAFE AND SOUND-D&H UK

Ingredients & Quality Assurance

We take pride in using only premium-grade ingredients for all our products. Our supplements are manufactured to meet rigorous standards, ensuring purity, potency, and safety. For riding apparel, we select durable, comfortable materials suited for both performance and style.

Usage & Dosage Instructions : Please refer to the individual product label for specific instructions on usage and dosage. For tailored advice based on your horse's unique needs, consult our nutritionist, Lizzie Drury MSc, via WhatsApp at +971 55 589 6346

Shipping Information We provide efficient, secure shipping with tracking options available. Standard and expedited delivery options ensure your products arrive when you need them. For details, see our Shipping Policy. Storage Recommendations To maintain quality and effectiveness, store in a cool, dry place away from direct sunlight. Always reseal after use, and follow any specific storage guidelines provided on the product label.

Customer Support Our team is here to assist with any questions or product advice you need. Reach out to us via our contact page or call our support line for quick, personalized assistance.

Return Policy

If you wish to cancel or modify your order, please contact us as soon as possible, as we aim to pick up and ship all orders within 12-24 hours of receiving them. A full refund in the form of store credit or as otherwise agreed can be provided based on the product(s) cancelled and shipping charges may be charged based on any items added due to changes.

To request cancellation or to modify your existing order, kindly contact our customer care team below. WhatsApp: +971 56 315 7437 Email: info@alzarrab.com

Exchange

If you are not satisfied with your product in any way, alzarrab.com gives you 7 days from the delivery date in which you may contact us to return or exchange your item. Any item that you wish to return must have its tags on and be in the original condition and packaging in which it was sent to you. To return an item that you have purchased online, you can either: Write us on WhatsApp: (+971) 56 315 7437 Email: info@alzarrab.com

We are unable to provide an exchange or refund in the following cases:

• Fly sprays, shampoos, conditioners, oils, soaps or horse treats
• Horse supplements, medicines, and internal and external medication
• Horse feeds and pre-order items
• Socks, stockings, vests, briefs, and any personal care clothing
• Tights, bandages, cleaning materials, and disposables
• Any Horse external and internal care equipment
• Items that appear to be soiled or damaged in any way.
• Items that have been ordered with embroidery.
• Free items

- if returned, you will not receive any compensation for them.

You will be compensated for the return shipping costs if the fault is due to a manufacturing defect. Please provide your order details and photographic evidence of the item in the original condition, packaging, and with its tags on. We will then arrange to collect the product and deliver a replacement for a fee of AED 15. You should allow 3-9 working days for alzarrab.com to process your return and send out a replacement.