Shipping Policy

🌟 AL ZARRAB EQUESTRIAN – SHIPPING & DELIVERY POLICY
Premium Equestrian Logistics Across the UAE, GCC & Worldwide

📦 ORDER PROCESSING & DISPATCH – UAE & GCC

✔️ Orders placed before 11:00 AM (Monday–Thursday, excluding public holidays) are typically dispatched the same day.

🕐 Orders placed after 11:00 AM will be processed for delivery within the next 1–3 working days.

🚫 No dispatch or delivery on:
Friday | Saturday | Sunday | Public Holidays

📆 Weekend orders are automatically dispatched on Monday.

⚠️ If a product becomes unavailable after order confirmation, customers will be notified immediately.

🇦🇪 UAE DELIVERIES – ALL EMIRATES

🚚 Delivered via trusted premium logistics partners with safe and careful handling.

🌍 Emirate

⏱️ Estimated Delivery Time

📍 Dubai

1–4 working days

🚚 Other Emirates

2–6 working days

📌 Orders placed on Friday, Saturday or Sunday may be delivered on Monday or Tuesday, especially to long-distance Emirates such as Abu Dhabi, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

💳 Delivery charges are displayed at checkout before payment.
🛑 Any exceptional additional charges will be communicated directly.

🟩 1. DUBAI, SHARJAH & AJMAN

✨ FREE DELIVERY
✔️ Orders above AED 150 qualify for free delivery, regardless of size or weight, except for feed, forage, and heavy/bulky items.

🚫 Delivery charges apply for:
🌾 Feed & Forage | 🏋️ Heavy/Bulky Items | 🛠 Machinery & Equipment | 🔪 Hazardous Items |
🪵 Rubber/Wood/Metal Items | 👞 Farrier Tools | 📦 Oversized or Special-Care Items

💰 Orders below AED 150: Shipping charge AED 15 for all Emirates.

Charges appear automatically at checkout.

🟦 2. ABU DHABI, RAS AL KHAIMAH, FUJAIRAH & UMM AL QUWAIN

✨ FREE DELIVERY
✔️ Orders above AED 150, provided total weight does not exceed 5 kg / 5 L.

🚫 Charges apply automatically if:
🔹 Weight exceeds 5 kg / 5 L
🔹 Item falls into heavy or bulky categories

💰 Orders below AED 150: Shipping charge AED 15 for these Emirates as well.

🐴 FORAGE & FEED / HEAVY ITEM DELIVERY

💰 Delivery charges apply to all Emirates, including Dubai, Sharjah & Ajman.
⚖️ Shipping is calculated automatically at checkout, based on weight and delivery location.
📞 For bulk orders exceeding 10,000 kg, please contact us directly via WhatsApp or phone for customised logistics arrangements.

✈️ GCC & INTERNATIONAL ORDERS

🌍 Available across GCC countries and worldwide
💳 Shipping charges calculated automatically at checkout

📦 International Delivery:

  • Estimated delivery: 4–15 days, depending on destination & customs clearance
  • Shipping charges apply even for orders above AED 150
  • ⚠️ Customs duties, taxes, and clearance fees are not included in the checkout total
    👉 Enter country + region + full address at checkout for accurate rates

🚫 No dispatch or delivery on:
Friday | Saturday | Sunday | Public Holidays
📆 Weekend orders are automatically dispatched on Monday

📦 PRE-ORDER ITEMS

🕒 Estimated delivery: 1–4 weeks, depending on shipment schedules
🚀 We always strive to expedite pre-orders
📞 For updates, kindly contact customer support

⚙️ MANAGEMENT DISCRETION

In selected cases, free or reduced delivery may be offered at management’s discretion, based on:
💰 Order value | 📍 Customer location | 🤝 Long-term customer relationship | 🚚 Operational feasibility

⚠️ IMPORTANT NOTICES

🚫 We do not ship to OFAC-sanctioned countries
💳 Multiple shipments may result in separate card charges

📲 CUSTOMER SUPPORT

📱 WhatsApp: +971 56 315 7437
✉️ Email: info@alzarrab.com
💻 Website: www.alzarrab.com

🛡️ We are committed to providing a seamless delivery experience using our trusted UAE, GCC, and international logistics network.